6/12/2023 0 Comments White pages customer service![]() Shipping department called right after on a recorded line, did not identify their name, and then tried to get me to authorize a charge of $583. Then, she says the shipping department was going to call to confirm the listing and to just say "yes" to their questions and remember to just say "yes" to authorize delivery. She had already had all of my information and said she was just confirming the information and wanted to add our website which was all "Free". Please keep in mind I document all of my phone calls in writing, I pretty much transcribe the entire conversation. ******* with 'Business White Pages' called on 9/23 to update my existing information for our listing on their site. It is a scam, it is wrong and it is a poor business practice. Today, I told her that we are disputing this as we never said we agreed to this listing at which point she became very aggressive and said "I didn't sell you the listing you agreed to." I said, "I never agreed to this" and she said "We can pull the quality control phone call." I said, "Do that." She said, "Really? Really? You really want me to do that?" I said, "Yes." She said, "Well I can't do that but someone will call you back." This company sets you up into believing that they are just verifying your company information and that you will have a choice to continue, but that is not the case, they take verification of this information as a sale. ![]() Some lady from their organization named Demi continuously calls to get this invoice paid, all we did was verify our information we never agreed to payment or a listing. We received an open disc (the seal on the disc is broken) and an invoice for over $534. We were told that we would receive information with a disc of examples of the listing in the white pages and we could decide if we wanted to proceed. We received a phone call to verify our business name, address and phone number for the Business White Pages. She rudely said she'd have someone send us something in writing and then she hung up. I said how do I know you're legit, because when I type in your phone number it says you are a robocall/scam. She said we will get one copy and if we need more, we can call to ask for more. It really sounded like she was trying to hurry me into agreeing and hanging up. ![]() She was very aggressive about finding out whether she needed a po #, and I said no, we pay by check. Then a lady called within one minute and quoted me $549. I gave him our website address, which he said he did not have. He "confirmed" our new address as soon as I picked up the phone. She told him that was an old one before putting him on hold to talk with me. The first phone call was from ***, who said it was a renewal of a $500 listing for two years and who "confirmed" our old address with our receptionist. Today I received two calls back to back from "Business White Pages." I think these are not legit, but are trying to scam off another service.
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